Creating law firm panels takes time and expertise, and panels often fail to deliver. AdvanceLaw has worked with several Fortune 500 companies to create different-in-kind panels that improve service quality, encourage innovation, and enfranchise law firms. This is the elusive win-win.
AdvanceLaw collaborated with DXC Technology (a Fortune 200 company) to create a law firm panel to meet its goals of quality legal service and cost-savings while enfranchising its firms. As noted in American Lawyer and Modern Counsel, DXC selected firms not based on pedigree or incumbency, but actual performance. Most firms selected (in the US and internationally) belonged to AdvanceLaw’s wider group of pre-vetted firms, and this panel handles the bulk of DXC’s legal work, including its most important matters and portfolios.
Beyond a novel selection process, AdvanceLaw is active in panel management to foster firm enfranchisement, serve as a triage point for new matters, and measure performance. New matters are referred to AdvanceLaw for analysis of which panel lawyer is best fit, and feedback is collected. The high-performers don’t just earn a greater share of work from DXC, but from the other 250 AdvanceLaw GCs as well. As DXC’s GC notes, “We become a super-reviewer within the AdvanceLaw network, with disproportionate market return to firms that truly deliver for us.”
This initiative contributed to DXC’s GC being named Most Innovative General Counsel by the Financial Times, as well as AdvanceLaw and DXC being shortlisted by the FT for innovation. More important, this panel has led to improved client service, cost-savings, and a group of highly enthusiastic firms. As DXC’s general counsel remarks, “We want these firms to wake up every day excited about DXC, and that won’t happen if they’re treated like widget suppliers. They are counselors; they are a part of our team.”